TERMS AND CONDITIONS

Ahaven Bed and Breakfast is a sole trading company in Scotland.
Please note that the photographs in the www.ahaven.co.uk web site are sourced from both Ahaven Bed and Breakfast and our self-catering accommodation Ahaven Apartments.

The following conditions will be incorporated into your contract and you should therefore read them carefully. If you have any queries you should contact our customer care team. By booking with Ahaven Bed and Breakfast you confirm that you understand and agree to be bound by these Terms & Conditions.

YOUR CONTRACT
Ahaven Bed and Breakfast arranges accommodation and that of the Apartments featured on our website. Your contract is with us and is subject to the booking terms and conditions of contract.

1. BOOKING PROCEDURE
You must complete the on-line booking form and provide us with your credit card details which will act as a guarantee to secure the booking. The person who completes the on-line booking form must be over 18 years of age and is responsible for ensuring full payment. They are also responsible for keeping other members of his/her party informed as to the booking details. The booking is confirmed when an on-screen confirmation or an email booking confirmation form have been sent to you by Ahaven Bed and Breakfast. Is it advisable to print out the onscreen confirmation at the time of booking and retain it for your information.

If we do not confirm the booking it means that the contract has not been made. Please carefully check the details on your on-screen confirmation booking voucher/email and all other documentation on receipt and inform us immediately of any errors. We do not accept liability for any errors not notified to us within 72 hours of the date of booking and it may not be possible to make corrections at a later stage. Your contract with us and all matters arising out of it are governed by the laws of Scotland and are subject to the exclusive jurisdiction of the Scottish Court.

Any damages are to be paid for and will be deducted off the credit card of the person liable for the room/apartment or the person or persons making the booking on behalf of a group.

There is a strict No Smoking Policy and No Smoking will be tolerated within the apartments or rooms. There is a charge liable and will be deducted off the credit card of the person liable for the room/apartment or the person or persons making the booking on behalf of a group.

No pets are allowed within rooms/apartments or the premises

2. PAYMENT
Ahaven Bed and Breakfast deals with all aspects of your reservation information including payment details for the Bed and Breakfast/Apartments via a secure connection. For the majority of our Bed and Breakfasts/Apartments credit card details are taken as a guarantee of reservation only. For these Bed and Breakfasts/Apartments ‘Credit Card as guarantee’ will be stated in the details section for individual room rates.

3. BOOKING CONFIRMATION
The Booking Confirmation must be given to the Bed and Breakfast/Apartments at check-in. Failure to produce the confirmation at check-in may result in the Bed and Breakfast/Apartments not honouring your reservation. The confirmation clearly states what is covered in the rate quoted and additional charges incurred at the Bed and Breakfast/Apartments will be at your expense. Cancellation of a booking will immediately invalidate the confirmation.

Please be aware that residents will be required to show a form of ID upon check in.

4. PAYMENT SECURITY
It is important for you to know that whenever you provide us with personal details or credit card information, it is secure. Your credit card number, name, address, and telephone number are protected by powerful Secure Sockets Layer (SSL) encryption technology as it travels through the internet.

5. CANCELLATION BY YOU
You may cancel your booking on-line in accordance with the Bed and Breakfast/Apartments cancellation policy. Your cancellation must be made through the Ahaven Bed and Breakfast email or by contacting the Bed and Breakfast directly on 01592 267779. Details of how to cancel a booking are set out on the booking confirmation form. Some cancellations or changes made out with the cancellation policy will be subject to a charge equivalent to the cost of the first night of accommodation. Any claim must be presented to Ahaven Bed and Breakfast in writing within 30 days of checkout. Please note that certain rates are non-changeable and non-refundable once the booking has been confirmed.

6. CHANGES OR CANCELLATION BY US
We reserve the right to make changes or cancellations after the booking at any time, although we will endeavour not to make a major change or cancel the booking within 72 hours of the arrival date, except by reason of force majeure (see clause 8 below). If we have to make a major change to your arrangements after booking we will offer you the option of accepting the change or cancelling the booking and receiving a full refund of any monies paid to us. We do not accept responsibility for any expenses or costs you may incur as a result of any change.

7. FORCE MAJEURE
We do not accept liability or pay compensation for any loss, damage or expense where the performance or prompt performance of our obligations is prevented or affected by reason of force majeure. Force Majeure means any event which we or the supplier of the service could not, even with all due care, foresee or avoid such as war or threat of war, riots, civil strife, terrorist activity, industrial action, natural or nuclear disaster, fire, adverse weather conditions, closure of airports or ports, technical problems with transport, governmental action and all other similar events.

8. OUR LIABILITY TO YOU
The published descriptions of the Bed and Breakfast and Apartments are given in good faith. Ahaven Bed and Breakfast does not accept responsibility for errors or omissions.

We accept responsibility for the proven acts and/or omissions of our employees, agents, suppliers and sub-contractors providing they were at the time carrying out work in the course of their employment or contract. We also accept responsibility if the services that we are contractually obliged to provide prove deficient or not of a reasonable standard.

If Ahaven Bed and Breakfast is able to exclude or limit liability by virtue of any International Convention, we will claim the benefit of that exclusion or limitation which is incorporated into your contract with us. Copies of the conditions can be obtained from us on request.

Please note that the maximum amount we may have to pay you for any and all claims or parts of claims which do not involve personal injury, illness or death is limited to the price (excluding administration and cancellation fees) paid by or on behalf of the person(s) affected in total.

It is a condition of your contract that all claims are notified in accordance with clause 15 below. Where any payment is made to you, you will assign to ourselves or our insurers or the relevant supplier(s) or their insurers any rights you may have to pursue any third party for recovery of such payment. You must also provide all assistance reasonably required in connection with such recovery.

9. AHAVEN BED AND BREAKFAST NOT HONORING BOOKINGS
At the time the booking is made, we issue a booking confirmation number and to the best of our knowledge at this time, the booking is valid. In the unlikely instance of the Bed and Breakfast failing to honour the booking then please refer to your booking confirmation and contact the customer services number on the confirmation for assistance.

10. NON-ARRIVAL AT THE BED AND BREAKFAST/APARTMENTS
In case of late check-in at the Bed and Breakfast/Apartments, your credit card details, given at time of booking, will guarantee your room in case of late arrival. However, if you are due to arrive after 6.00 pm, it is advisable to contact the bed and breakfast directly beforehand to advise of this. A contact number for the Bed and Breakfast will be on your booking confirmation. Should you fail to arrive at the Bed and Breakfast/Apartment on the arrival date the entire booking will be cancelled. The room will not be available on any subsequent nights of the booking and you will be charged the cost of the first nights’ accommodation. Reimbursement for unused accommodation cannot be made unless you have cancelled in compliance with clause 5 above.

11. MEDICAL PROBLEMS
If you have any medical problems or disability which may affect your stay you must advise us before booking giving full details to our Customer Care Service. Your booking may be declined or cancelled in your best interests if Ahaven Bed and Breakfast feel unable to properly accommodate your particular needs.

12. PRICE CATEGORIES AND BED AND BREAKFAST/APARTMENT STANDARDS
While Ahaven Bed and Breakfast take care to ensure your reservation accurately reflects the property and price category booked, it is the responsibility of the guest to ensure that the accommodation booked represents a standard that matches their needs. You can access more detailed information about the accommodation you are booking from the ‘bed and breakfast ‘pages during the booking process.